GENERAL RULE
Generally, Cebu Pacific Air does not allow refunds. When you need to cancel your flight, you will be left with no other option but to rebook the same or apply for a travel fund. The same is true in cases of:
- flight cancellations for safety and security reasons (as determined by the Airline), or when justified by circumstances beyond the Airline’s control, or
- suspension of the operation of a route for reasons outside the Airline’s control, or
- flight diversions, or
- flight delays of three hours or less.
WHEN REFUND IS FEASIBLE
However, there are instances when refund is feasible. Clause 7.2 of Cebu Pacific's Terms and Conditions of Carriage of Passengers and Baggage states that fares paid and received by the Airline will be refunded to the Passengers upon their request where:
1. The refund is sought following the occurrence of flight cancellations and route suspensions for other causes, or flight delays or postponements of more than three hours;
2. The Passenger is not allowed or failed to board the flight for reasons other than his non-observance of Cebu Pacific's General Conditions or any Regulation or applicable law;
3. The airport of departure or the airport of destination is within the Republic of Korea;
4. The Passenger died or suffered a serious illness before the scheduled flight.
REFUND FEES
Refunds will be subject to the Airline’s refund process in force at the time of the request. In some cases, the airline may charge a fee for processing and releasing the refund. Cebu Pacific will deduct the refund fee from the total amount claimed, except in the instances cited in numbers (1), (2) and (4) of above where the refund fee is waived.
PROMOTIONAL FARES
Some fares, including Lite Fares and promotional fares, are not eligible for refund.
WHEN TO FILE CLAIM FOR REFUND
Where fare refund is available to a passenger in the instances cited in the General Conditions, that passenger must file his claim for refund within one year of the date of intended travel, failing which the fare will be forfeited.
NOTE: Cebu Pacific policy and travel regulation could change anytime, so it is important that you must verify with the airline should you need to apply for refund.
NOTE: Cebu Pacific policy and travel regulation could change anytime, so it is important that you must verify with the airline should you need to apply for refund.
