1. Guest must bring a valid photo-ID on the day of travel. Guest need to present this to airport security when entering the airport terminal and upon check-in. The name in the photo-ID should match the guest's name that was entered upon booking. If guest fails to present a valid photo-ID, he/she may be refused check-in. For senior citizens and persons with disabilities, OSCA ID and PWD IDs need to be presented at check-in.
2. Check-in
counters open 2 hours before scheduled time of flight departure and strictly
close 45 minutes before flight departure for domestic flights. For
international flights using A319 / A320 and A330 aircraft departing the
Philippines, check-in counters open 3 hours and close 45 minutes before flight
departure. For flights departing Dubai, check-in counters open 3 hours and
close 1 hour before flight departure. A confirmed booking shall be cancelled
and released to wait-listed persons if the guest failed to check-in within the
prescribed time.
3. Guests
must be at the boarding gate at least 30 minutes before flight departure as the airline closes the gate 15 minutes before flight departure for all flights using ATR/
A319 and A320 aircraft. For flights using A330 aircraft departing the
Philippines, boarding commences 45 minutes and gate closes 15 minutes before
flight departure. For flights departing Dubai, boarding commences 45 minutes
and gate closes 20 minutes before flight departure. Guests not at the boarding
gate at the prescribed time will not be allowed to board the aircraft.
4. Guests
are responsible in ensuring compliance with the immigration, custom or other
legal requirements of the countries that guests have flown from, or will fly
into or over. Guest should ensure that he/she possesses a valid passport with
at least six (6) months validity from the date of the guest departure and the
applicable valid visas. Guest must also have a printed copy of return or onward
ticket and must be able to satisfactorily prove upon request sufficient means
of financial support during the guest's stay in the country of destination.
5. Cebu
Pacific is strictly a point-to-point carrier and shall not be responsible for
any connecting flight arrangement which guest may choose to make. Guests are
advised to plan any connecting flights accordingly.
6. For
web and Call Center transactions, all guests (other than those exempted from
paying travel tax), departing from the Philippines to international sectors
shall pay the Philippine travel tax amounting to PhP1,620.00 at the respective
airport in the Philippines prior to departure.
7. Guests
are strongly advised not to bring valuable and fragile items as checked
baggage. If guests check them in, the airline shall not be responsible for the
damage to those items and that guests agree that the airline will carry them at
guest's own risk.
8. Check-in
bag must not exceed 32kg per piece in accordance with the occupational safety
rules to avoid injury to porters. To promote swift check-in, kindly ensure that
your check-in bag is well within the 32kg weight limit. Otherwise, guests will
be requested to lessen the contents from the bag weighing more than 32kg and
transfer the contents to another check-in or carry-on bag. Any bag exceeding
32kg will not be accepted as check-in baggage.
